For NOVA, assistance and customer care start immediately and never fail: NOVA consultants assist clients right from the tender stage, helping them with the analysis of the specifications and the other documents.
We therefore work with IT experts to study, on a case-by-case basis, the IT system best suited for managing the client’s systems, often adapting NOVA software to existing systems. In addition, NOVA closely assists the customer with entering archive data, and provides staff with adequate training.
NOVA also organises – or in any case guarantees – complete, ongoing training to teach the client’s workers how to use the systems installed. The initial training and updates, both theoretical and practical, is provided on the client’s premises by the NOVA team, and ranges from basic IT training to detailed instructions on how to use the solutions provided.